Rocket.Chat - Workstream collaboration and Livechat Application for Customer Engagement

Rocket.Chat is an open source collaboration platform that has the largest and most active chat community on GitHub. The product is geared towards the medium to large enterprise market that requires privacy compliance and high security standards, giving organizations total control of their communication. SysAdmins can choose where to host their instance, white-label it, integrate with internal software, personalize permissions per user, and scale its user base.

Rocket.Chat has grown from the early success of its open source project that aimed to create the best team chat platform in the world. The company grew up fast as an open source team chat project, to solve communication frustrations with the available options of that time, offering on premises and on cloud hosting. The platform has gathered more and more people in the open source community to help to develop the product; received several product and innovation awards; and an enterprise version with private code was started.

Just as all companies have email servers, in the future we want Rocket.Chat to become part of everyday business, bringing with it engagement and productivity.

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award.png  2017  Innovation Award


Middleware framework / Component / Tool




MIT License

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OW2 submission

Market Readiness Synthesis

The Rocket.Chat platform is robust, well productised and actively updated; it is developed and maintained by the Rocket.Chat company, a financially well endowed start-up, and a reliable community of 1100 people. Professional support plans are available from Rocket.Chat and its partners. They specifically market the self-managed Enterprise Edition towards medium to large enterprise with a need for privacy and security.  With some 600 paying customers worldwide such as Credit Suisse, US Navy, DBahn, BT and Caixa, Rocket.Chat is, despite heavy competition, a prominent player in its field.   

Market Readiness Level

Project Market Readiness Level computed by OW2.

More on the definition and computation of Market Readiness Levels here.

Best Practices Implementation

Coverage of best practices in open source software development implemented by the project.

More on best practices and how they are collected here.

Project Profile  

Computation of the project's profile through five key attributes defined by OW2.

More on how project attributes are commputed here.

MRL Assessment Diagram

This page lists the control points used in our assessment of the project's market readiness with their normalised values. It shows how they are combined to form the model. Please go to the methodology overview for more on the model and data collection.

Sources of Raw Data

Please use the links in this section for the raw data used in our MRL modeling.